Help
One mailbox, a person, an answer.
Support, billing, legal and privacy all go through the same address. Say what it concerns and which account (the e-mail address you sign in with). We answer by e-mail.
Write to us: support@kronenwerk.org
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Signing in
You sign in with e-mail address and password, with Apple or with Google – the same account in the browser and in the iPhone app. From a new device KRONENWERK asks once for a code sent to your e-mail address. Forgotten password: “Forgot password” on the sign-in page.
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Subscription
One subscription covers one company. If you subscribed in the browser, manage it under Settings → Subscription. If you subscribed in the iPhone app through the App Store, manage and cancel it in the iPhone’s Settings under Apple Account → Subscriptions; KRONENWERK cannot end an App Store subscription itself.
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Deleting your account
In the browser under Settings → Account → “Delete account”; in the iPhone app under More → Settings → Account & security → “Delete account”. An account that has never issued an invoice is deleted at once. If the company has issued invoices, personal data is removed and the accounting records are kept for the statutory retention period; the screen states the date. An App Store subscription does not end by itself (see above).
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Your data
What we store, where and for how long is in the privacy policy; the data processing agreement governs the relationship with your company. Access, rectification and erasure requests go to the same address.
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Security reports
Report a possible vulnerability to the same address with the subject “Security”. We confirm receipt and let you know when it is fixed.